Remote Customer Service Representative Position

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

Job Opportunity

We are seeking a highly motivated and dedicated individual to handle inbound and outbound customer service initiatives for well-known brands. You will be responsible for handling incoming inquiries, proactive outreach to customers, and promoting new products while delivering exceptional service.

  • English language proficiency (written and spoken) is required.

Candidates must have prior call center experience and reside within a reasonable distance from our office.

  • A high-speed internet connection is necessary for this role.
  • An appropriate quiet work environment is also essential.
  • High language proficiency in English is required.
  • Work-from-home experience is highly valued.

Key Responsibilities

  • Handle calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the relevant team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

Driven applicants are encouraged to apply. The ideal candidate possesses the following:

  • Must be at least 18 years old.
  • High school diploma or equivalent is required.
  • Prior call center experience is necessary.
  • Work-from-home experience is highly valued.
  • Strong command of the English language is required.
  • Typing speed of 20+ WPM is preferred.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) is necessary.
  • Familiarity with Windows operating systems is required.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

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