Customer Service Representative Position
7 days ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional support and resolving issues in a timely and professional manner.
You will be responsible for handling customer inquiries, responding to concerns, and providing solutions that meet their needs. Your excellent communication and interpersonal skills will enable you to build strong relationships with customers, ensuring their satisfaction and loyalty.
To succeed in this role, you must possess a high level of emotional intelligence, empathy, and problem-solving skills. You will work collaboratively with cross-functional teams to resolve complex customer issues and provide consistent, high-quality service.
Requirements- High school diploma or equivalent required; degree in business administration, communications, or related field preferred.
- Minimum 1 year experience in customer-facing role, preferably in call center environment.
- Excellent verbal and written communication skills, with ability to adapt tone and language to suit customer preferences.
- Ability to work independently and as part of team to achieve sales targets and improve customer satisfaction.
- Strong analytical and problem-solving skills, with ability to think critically and make sound decisions.
Our organization offers a comprehensive benefits package, including:
- HMO and medical coverage.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances (rice, clothing, laundry, meal).
- Performance and loyalty bonuses.
- Frequent disinfection and fogging of workplace.
We pride ourselves on creating a positive and inclusive work environment, where employees can grow and develop their skills. We offer regular training sessions, mentorship programs, and opportunities for advancement within the company.
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