Remote Customer Experience Expert

2 days ago

Cainta, Calabarzon, Philippines beBeeRepresentative Full time ₱800,000 - ₱1,000,000
Customer Service Representative Job

We are seeking enthusiastic individuals to support a range of customer service initiatives. As a representative, you will assist customers with inquiries and provide exceptional service.

Strong proficiency in English is required. Candidates must have prior call center experience and reside within 80km of our office.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Candidate Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits of this role include:

  • Opportunity to work remotely
  • Flexible scheduling
  • Ongoing training and development

Why choose us?

As a leading Business Process Outsourcing company, we offer a dynamic and supportive work environment that fosters growth and development. Our commitment to excellence and innovation makes us a trusted partner in the industry.

Join our team and take the first step towards a rewarding career as a Customer Service Representative.

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