SAP CS Application Support Professional
6 days ago
The Incident or Request Fulfilment process involves providing professional IT support to end users of Grundfos business solutions and services. The IS Application Support Analyst ensures that services related to end users are restored or delivered within the agreed service levels.
Main Responsibilities:
- Handle incidents and service requests in the ServiceNow program.
- Provide advice and guidance to users on system functionalities.
- Communicate with Requesters, including super users, networks or SMEs.
- Escalate relevant tickets to second and third level support groups.
- Fulfill agreed service levels.
Your Background:
Industry, Market, and Business Environment
- Driving well-defined processes within IT and Support experience is essential.
- Ability to participate in work with defined processes or projects.
- Participating in a well-defined business process within IT and IT Support.
- 1-3 years of relevant experience before entering this role besides formal education.
Technical, Functional, and Professional
- SAP Sales and Distribution (SD) Support background is advantageous.
- Influencing others and following processes is crucial.
- Supporting key business initiatives experience.
- Knowledge of best practices and relevant systems in IT and Support.
- ServiceNow experience is beneficial.
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