Web Technical Support Specialist

7 days ago


Mandaluyong City, National Capital Region, Philippines Emerson Electric Full time

We are seeking a highly skilled Technical Support Engineer to join our team. As a key member of our global organization, you will provide technical support to our customers through various digital channels. With a strong background in engineering, you will be responsible for resolving customer inquiries, quoting products, and performing Wake Frequency calculations.

In this role, you will work closely with our customers to understand their requirements and provide solutions that meet their needs. Your responsibilities will include reviewing configuration datasheets, validating with customer requirements, performing automated sizing for product selection, and entering quote details into the system. You will also assess customer commercial requests, coordinate with suppliers, and respond to customer chats and emails.

To succeed in this role, you will need to possess a Bachelor's degree in Chemical Engineering, Mechanical Engineering, Instrumentation and Control Engineering, or a related field. You should also have experience in chat support, quotations, Wake Frequency Calculation, and specialty temperature product quotations. Additionally, you should have a profound knowledge of Measurement products and applications, Analytical products and applications, or Flow products and applications.



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