Marketplace Trust Associate

6 days ago

Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

About the Company

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Eteam Workforce Private Corporation is committed to creating a safe and trusted marketplace for all users. As a Marketplace Trust Associate, you will play a critical role in ensuring the integrity of our platform by performing content moderation tasks.

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Job Description

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You will be responsible for:

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  • Reviewing and moderating incoming listings and users to ensure they comply with our policies.\
  • Identifying and acting on suspicious or undesirable content or behavior in our platform.\
  • Performing moderation functions using different tools.\
  • Responding to tickets in relation to fraud, disputes, account enforcement, and authority requests.\
  • Working closely with the Trust & Safety Associate Manager to identify areas of improvement and suggest solutions to enhance User experience.\
  • Providing excellent customer service to users and resolving issues in a timely and professional manner.\
  • Staying up-to-date with industry standards and best practices to ensure our platform remains secure and trustworthy.\
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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • Educational Background and Work Experience\
  • Nice to have\
  • Experience in payment dispute (chargeback) management/representment and documentation\
  • Knowledge of chargeback regulations and industry standards\
  • Bachelor's/College degree in Business, Management, or IT related courses\
  • Background on quality Assurance or Administrative experience\
  • Technical Skills Required\
  • Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.\
  • Detail oriented mindset – to spot patterns quickly even with limited variables\
  • Highly analytical in discerning different levels of content compliance\
  • Others\
  • Conversant in English & Filipino whether verbal or written\
  • Good interpersonal skills and is a team player\
  • Great passion for technology and self-growth\
  • Tech-savvy; requires minimum training to learn new systems & technology\
  • Ability to work in a fast-paced, high-pressure, deadline-driven environment\
  • Strategic thinking and an outstanding problem-solving skills and overall positive attitude\
  • Must be willing to work on a 12-month contract\
  • Must have a work from home setup\

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