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Platform Integrity Manager

1 week ago

Pasig, National Capital Region, Philippines PeakXV Full time
Marketplace Trust and Safety Content Associate

About PeakXV:

  • A leading multi-category platform for secondhand in Greater Southeast Asia.
  • Mission: Make secondhand the first choice.

As a company, we value innovation and strive to make secondhand the first choice. With our strong presence in seven markets and serving tens of millions of monthly active users, we're committed to delivering a seamless user experience.

We're seeking a highly skilled Marketplace Content Associate to join our Trust & Safety team. As a key member, you'll perform content moderation in all areas related to Trust and Safety across countries where we operate.

Main Responsibilities:

  • Manual moderation of incoming listings/users from different sources of report.
  • Evaluation of listings and users on our platform for compliance with our policies.
  • ID suspicious or undesirable content or behavior and take necessary actions.
  • Utilize various tools to moderate content effectively.
  • Identification of areas for improvement and suggesting solutions to enhance User experience and maintain platform safety.
  • Response to tickets related to fraud, disputes, account enforcement, and authority requests.
  • Escalation of concerns from various channels within the organization.

You'll collaborate closely with our Trust & Safety Associate Manager to ensure seamless content moderation processes.

Skill Set:

  • Nice to have:
    • Experience in payment dispute management/representation and documentation.
    • Knowledge of chargeback regulations and industry standards.
    • Bachelor's/College degree in Business, Management, or IT related courses.
    • Background in Quality Assurance or Administrative experience.

Main Skills:

  • Proficiency in office software like Microsoft Office, Google Docs, and relevant industry-specific programs.
  • Detailed-oriented mindset to identify patterns quickly.
  • Highly analytical skills to discern different levels of content compliance.

Additional Requirements:

  • Conversant in English & Filipino, whether verbal or written.
  • Excellent interpersonal skills and ability to work in a team.
  • Possess passion for technology and self-growth.
  • Tech-savvy; requires minimal training to learn new systems & technology.
  • Ability to work in a fast-paced, high-pressure environment with deadlines.
  • Strategic thinking and problem-solving skills with a positive attitude.
  • Willingness to work on a 12-month contract and have a work-from-home setup.