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Trust and Safety Specialist
1 week ago
About Carousell Group:
- A leading multi-category platform for secondhand in Greater Southeast Asia.
- Mission: Make secondhand the first choice.
Founded in August 2012 in Singapore, our Group has expanded its presence in seven markets under multiple brands. We serve tens of millions of monthly active users and are backed by top investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global, and Peak XV Partners.
As a passionate individual working together to solve meaningful problems, you'll discover a fulfilling career at Carousell. Our culture revolves around values of HEART – Humility, Empathy, Accountability, Relentlessly resourceful, and Teamwork. You'll embody these values as you contribute to creating a secure marketplace for our users.
We're seeking a skilled Marketplace Content Associate to join our Trust & Safety team. As a key member, you'll perform content moderation in all areas related to Trust and Safety across countries where we operate.
Key Responsibilities:
- Manual moderation of incoming listings/users from different sources of report.
- Evaluation of listings and users on our platform for compliance with our policies.
- ID suspicious or undesirable content or behavior and take necessary actions.
- Utilize various tools to moderate content effectively.
- Identification of areas for improvement and suggesting solutions to enhance User experience and maintain platform safety.
- Response to tickets related to fraud, disputes, account enforcement, and authority requests.
- Escalation of concerns from various channels within the organization.
You'll collaborate closely with our Trust & Safety Associate Manager to ensure seamless content moderation processes.
Skill Requirements:
- Nice to have:
- Experience in payment dispute management/representation and documentation.
- Knowledge of chargeback regulations and industry standards.
- Bachelor's/College degree in Business, Management, or IT related courses.
- Background in Quality Assurance or Administrative experience.
Main Skills:
- Proficiency in office software like Microsoft Office, Google Docs, and relevant industry-specific programs.
- Detailed-oriented mindset to identify patterns quickly.
- Highly analytical skills to discern different levels of content compliance.
Additional Requirements:
- Conversant in English & Filipino, whether verbal or written.
- Excellent interpersonal skills and ability to work in a team.
- Possess passion for technology and self-growth.
- Tech-savvy; requires minimal training to learn new systems & technology.
- Ability to work in a fast-paced, high-pressure environment with deadlines.
- Strategic thinking and problem-solving skills with a positive attitude.
- Willingness to work on a 12-month contract and have a work-from-home setup.
