Marketplace Trust

2 weeks ago

Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
Marketplace Trust & Safety Content Associate - WFH

Contract Duration: 12 months
Salary Offer: Php21,000 - Php23,000
Schedule: Dayshift
Work Arrangement: WFH
Location: Ortigas, Pasig

About the Role

As a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where the company operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind.

You will:

Perform manual moderation functions for incoming listings / users from different sources of report.
Ensure listings and users in our platform are compliant to our policies.

Identify and act on suspicious or undesirable content or behavior in our platform.

Perform moderation functions using different tools.
Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.
Respond to escalation from different channels in the organization

QUALIFICATIONS

You have:

Educational Background and Work Experience
Experience in payment dispute (chargeback) management / representment and documentation
Knowledge of chargeback regulations and industry standards
Bachelor's/College degree in Business, Management, or IT related courses
Background on quality Assurance or Administrative experience
Technical Skills Required
Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.
Detail oriented mindset – to spot patterns quickly even with limited variables
Highly analytical in discerning different levels of content compliance

Others

Conversant in English & Filipino whether verbal or written
Good interpersonal skills and is a team player
Great passion for technology and self-growth
Tech-savvy; requires minimum training to learn new systems & technology
Ability to work in a fast-paced, high-pressure, deadline-driven environment
Strategic thinking and an outstanding problem-solving skills and overall positive attitude
Must be willing to work on a 12-month contract
Must have a work from home setup

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