Marketplace Trust

1 week ago

Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

Marketplace Trust & Safety Content Associate - WFHContract Duration: 12 monthsSalary Offer: Php21,000 - Php23,000Schedule: DayshiftWork Arrangement: WFHLocation: Ortigas, PasigAbout the RoleAs a Marketplace Content Associate, you will report directly to the Trust & Safety Associate Manager. You will perform content moderation in all areas related to Trust and Safety across all countries where the company operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind.You will:Perform manual moderation functions for incoming listings / users from different sources of report.Ensure listings and users in our platform are compliant to our policies.Identify and act on suspicious or undesirable content or behavior in our platform.Perform moderation functions using different tools.Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.Respond to escalation from different channels in the organizationQUALIFICATIONSYou have:Educational Background and Work ExperienceExperience in payment dispute (chargeback) management / representment and documentationKnowledge of chargeback regulations and industry standardsBachelor's/College degree in Business, Management, or IT related coursesBackground on quality Assurance or Administrative experienceTechnical Skills RequiredBasic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.Detail oriented mindset – to spot patterns quickly even with limited variablesHighly analytical in discerning different levels of content complianceOthersConversant in English & Filipino whether verbal or writtenGood interpersonal skills and is a team playerGreat passion for technology and self-growthTech-savvy; requires minimum training to learn new systems & technologyAbility to work in a fast-paced, high-pressure, deadline-driven environmentStrategic thinking and an outstanding problem-solving skills and overall positive attitudeMust be willing to work on a 12-month contractMust have a work from home setup

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