Healthcare Technical Support Professional

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSupport Full time ₱400,000 - ₱600,000

We are seeking a skilled IT Support Specialist to serve as the first point of contact for IT support requests from healthcare staff and providers. This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate teams.

Key Responsibilities:
  • Receive, review, and log all incoming support requests via phone, email, or internal systems.
  • Create clear, detailed, and accurate support tickets in the system, capturing all relevant information to aid timely resolution.
  • Ensure all tickets are created and submitted within defined Service Level Agreement (SLA) timelines.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to the appropriate Level 2 or specialized support teams.
Required Skills & Qualifications:
  • Prior experience in a healthcare environment, providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology is highly preferred.
Benefits

This role offers a unique opportunity to develop your technical skills and work closely with healthcare professionals. If you are a motivated and organized individual who enjoys working in a fast-paced environment, we encourage you to apply.

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