Technical Support Professional

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSupport Full time ₱6,000 - ₱9,000

Job Summary:

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The role of a Helpdesk Specialist is crucial in ensuring the smooth operation of our IT systems.

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Key Responsibilities:

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  • Provide timely and effective technical support to clients and internal teams, addressing a wide range of issues from basic computer queries to complex network problems.","
  • Collaborate with cross-functional teams to resolve issues and improve overall system performance.","
  • Stay up-to-date with the latest technologies and best practices in IT support, applying this knowledge to enhance service delivery.","
  • Document and escalate complex or recurring issues to ensure seamless resolution and improvement opportunities.","
  • Communicate effectively with stakeholders at all levels, providing clear explanations of technical concepts and solutions.","
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Requirements:

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  • 2+ years of experience in a helpdesk or technical support role, preferably in an enterprise environment.","
  • Proven ability to troubleshoot complex technical issues, applying analytical and problem-solving skills.","
  • Strong communication and interpersonal skills, with the ability to adapt to diverse stakeholder needs.","
  • Current Microsoft certifications and working knowledge of ITIL principles.","
  • Proficiency in Windows Server, O365, and Windows 10/11 operating systems, as well as experience with virtualization technologies.","
  • Ability to work effectively in a team environment, prioritizing tasks and managing competing demands.","
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What We Offer:

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  • A competitive salary package and annual performance-based bonuses.","
  • Comprehensive benefits, including medical, dental, and life insurance from day one of employment.","
  • Generous paid vacation and sick leave policies, with quarterly sick leave conversion opportunities.","
  • Professional development opportunities, including training and certification programs.","
  • Collaborative and dynamic work environment, with regular company events and social activities.","
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Join our talented team and take advantage of these exciting opportunities to grow your career and contribute to our organization's success

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Equal Employment Statement:

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Our organization is committed to equality and diversity, and we welcome applications from qualified candidates regardless of age, race, color, religion, gender, disability status, sexual orientation, gender identity, or expression.

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We are dedicated to maintaining the confidentiality of candidate data and adhere to relevant laws and regulations.

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