Support Operations Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000

Job Title: Support Operations Specialist

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Job Description: We are seeking a highly organized and detail-oriented Support Operations Specialist to join our team. As a Support Operations Specialist, you will be responsible for providing support to sites in the setup of new vendor employees in Fieldglass.

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  • Perform reviews for all offshore staff every 6 months to ensure compliance accuracy.
  • Maintain entitlement documents by function.
  • Complete CMP and Market Place orders as needed.
  • Remove access for termed employees.
  • Approve One Approval requests by reviewing requested items to ensure accuracy for the assigned LOB and entitlements.
  • Manage ERU, Comp O1, Adjustment Tickets, and Key Risk feedback by sending issues to the appropriate site, providing updates, and tracking completion timelines.
  • Partner with the C2S team to review and close all compliance issues.
  • Follow up with each site on completion of all Citi required training.
  • Follow up with sites on Pending queue completion.
  • Manage weekly staffing models.
  • Send out daily complaints capture MIS reports.
  • Download and distribute monthly site scorecards.
  • C coordinate tester activities for COB and turnover testing, and send huddle notes to each site for review.

Required Skills and Qualifications: To be successful in this role, you must have experience in US retail bank operations, be proficient in Microsoft Office, have general knowledge of client reporting across the industry, possess proven organization and time management skills, demonstrate problem-solving and decision-making abilities, and consistently exhibit clear and concise written and verbal communication skills.

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Education: A Bachelor's degree or equivalent experience is preferred.

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This job description provides a high-level overview of the types of work performed. Other job-related duties may be assigned as required.

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Benefits: Our company offers a comprehensive compensation package, including competitive salary, benefits, and opportunities for professional growth and development.

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Others: Our company is an equal opportunity employer and welcomes applications from diverse candidates. If you require reasonable accommodations during the hiring process, please contact us at Accessibility at [Company Website].

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