IT Support Specialist

9 hours ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000
**Job Title:** IT Support Specialist
We are seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for delivering high-quality service and support to our customers via phone, email, and/or chat. You will become a trusted advisor and own the end-to-end management and resolution of issues.
**Responsibilities:
  • Deliver exceptional customer service and support via various channels, including phone, email, and chat.
  • Collaborate with internal teams to resolve complex technical issues and provide solutions.
  • Develop and maintain in-depth knowledge of our products and services to provide expert advice to customers.
  • Prioritize and manage multiple incidents simultaneously, ensuring timely resolution and excellent customer experience.
  • Continuously improve processes and procedures to enhance efficiency and effectiveness.

**Requirements:
  • 2+ years' experience in troubleshooting server, network, email, and endpoint security issues (moderate to highly complex).
  • Detailed knowledge of Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs.
  • Understanding of security concepts, networking concepts, and protocols, including DNS, TCP/IP, HTTP, DHCP, VPN, and firewall.
  • Experience in scripting languages such as Bash, PowerShell, or Python is desirable.
  • Knowledge in Virtual Platforms, Linux server, MacOS, SQL Administration, and Backup Technologies is a plus.
  • 2+ years of experience in phone, email, and chat support with the ability to type 45-60 words per minute with high accuracy is preferred.

**Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

**About Us:

We are a global software company that turns IT possibilities into capabilities. We partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate evolving IT needs.


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