Customer Experience Ambassador

1 day ago

Cebu City, Central Visayas, Philippines beBeeAmbassador Full time $14,400 - $24,000

Transform the hiring and relocation process with cutting-edge technology. As a frontline ambassador, you will deliver top-tier support to our users.

This position is remote and aligns to European timezone. You'll handle inquiries, resolve issues, and provide guidance—all while embodying innovation, empathy, and excellence.

The ideal candidate will possess 2+ years of customer support experience, preferably in SaaS or tech-driven environments. Exceptional written and spoken English is a must, along with strong problem-solving skills and experience with support tools.

Our mission is to minimize time and cost involved in hiring and relocating talent globally, while making the entire process stress-free for clients. We offer competitive salary and benefits package, opportunities for career growth and development, and flexible remote/hybrid work setup.

You will be responsible for:

  • Support & Troubleshooting
  • Respond to customer queries via email, chat, and occasional phone support within agreed SLAs.
  • Diagnose and resolve product usage issues efficiently and empathetically.
  • Onboarding & Education
  • Guide new users through platform setup and onboarding steps.
  • Develop and maintain knowledge-base content, FAQs, and help documentation.
  • Cross-Functional Collaboration
  • Work closely with Sales, Product, and Engineering to communicate customer challenges, needs, and expectations.

About You

  • Strong ability to multitask and prioritize in fast-paced, remote environments.
  • Familiarity with Applicant Tracking Systems (ATS), HRTech, or recruitment processes is a plus.

Join a dynamic and collaborative startup environment that values innovation and customer satisfaction.

Job Requirements

Competitive salary and benefits package

Flexible remote/hybrid work setup

Opportunities for career growth and development

Working Environment

Dynamic and collaborative startup environment

Values innovation and customer satisfaction

We are looking for a talented individual who can contribute to our mission and grow with us.

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