Senior Customer Support Specialist
2 days ago
About a dynamic and innovative e-commerce group operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, focusing on data-driven strategies to scale its businesses.
The company fosters a culture of collaboration, innovation, and continuous learning. It invests in people and provides support and development opportunities for personal and professional growth.
The group is committed to creating high-quality products and services that enhance customer experience and support long-term growth.
A remote-first approach allows working from anywhere in the world with a diverse and talented team worldwide.
Key Responsibilities- Manage Zendesk workflows effectively, including queue management and automation
- Collaborate with cross-functional teams to improve customer support operations
- Set up and integrate AI solutions within Zendesk
- Analyze and solve complex problems with strong analytical skills
- Communicate and collaborate effectively with team members
- Create reports and presentations with proficiency
- Zendesk Certified Administrator
- Expertise in Zendesk automation, triggers, and queue management
- Experience with AI integrations in Zendesk
- Strong communication and collaboration abilities
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