SaaS Operations Support Professional

3 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,220,000

About Penbrothers

As a remote talent management partner, we seek an experienced professional to join our team in providing top-notch technical support.

About the Role

This position involves round the clock coverage for provisioning and deprovisioning of employee user accounts in SaaS environments. You will monitor our in-house ticketing system during assigned shifts, follow clear runbooks, and record complete evidence for every action.

This is a shift-based role in a remote setup for a global tech startup.

Responsibilities
  • Monitor our in-house ticketing system, acknowledge requests within the defined first response target
  • Access SaaS environments to perform user access provisioning, deprovisioning, and changes as well as simple SaaS setup workflows
  • Execute only the defined steps in the runbook, pause and escalate if anything is unclear or out of scope
  • Log every action with notes, request links, screenshots, or other evidence in the system of record
  • Maintain reliable shift coverage, complete clean handoffs with pending items and owners
Requirements
  • 1+ years of experience in SaaS technical support, IT helpdesk, or customer service (ideally supporting U.S./EU clients)
  • Strong English communication skills – both written and verbal
  • Familiar with modern SaaS tools (e.g., G Suite, Slack, CRMs, Jira, etc.)
  • Comfortable managing user access for SaaS applications (i.e., Figma, Miro, Salesforce, Slack, and so on)
  • Strong attention to detail and consistent process discipline
  • Reliable and steady during low activity periods with strong time management
  • Tech-curious and proactive in learning new tools, updates, and processes

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