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Phone Support Representative

3 weeks ago

Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

We're looking for a skilled Customer Service Representative (CSR) to join our team at Nezda Technologies, Inc.

Job Overview

This is a full-time role with competitive salary and benefits, based in our Quezon City office located in Vertis North.

Key Responsibilities

As a CSR, your key responsibilities will include:

  1. Providing excellent customer service and support via telephone
  2. Answering incoming calls in a friendly and professional manner
  3. Listening to customer inquiries, concerns or issues and providing timely and accurate solutions
  4. Identifying opportunities to improve customer experience and proactively addressing them
What We're Looking For

In order to succeed in this role, you'll need to have:

  1. At least HS/SHS Graduates with 6 months CC/BPO experience
  2. Excellent communication and interpersonal skills
  3. Strong problem-solving and critical thinking skills
  4. A customer-centric mindset and commitment to providing outstanding service
  5. Amenability to work onsite / shifting schedule