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Customer Support Representative

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Manila, National Capital Region, Philippines Workstream Full time

Workstream is a technology startup with a remote-first culture, seeking an exceptional individual to join its Customer Support team as a key member. The successful candidate will be responsible for providing top-notch support to customers via phone, email, and chat, addressing a wide range of issues and requests related to the company's products.

About the Role

This is a dynamic position that requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. As a Customer Support Representative, you will be the primary point of contact for customers, responding promptly and accurately to their needs, and escalating issues to teammates and the engineering team as necessary.

The ideal candidate will have a positive, empathetic, and professional attitude towards customers, with the ability to maintain a high level of enthusiasm and energy even in challenging situations. Strong problem-solving skills, including judgment on user errors, poor training, product defects, and feature requests, are essential for success in this role.

You will also be responsible for proactively checking in with clients until the issue is resolved, actively participating in initiatives that drive the growth of the company, and assisting in training junior customer support representatives, product testing, recommending new products to customers, etc.