Technical Customer Service Specialist
4 weeks ago
Company Overview
">Sagan is a pioneering remote team seeking an experienced customer support professional to join our ranks. With a focus on delivering exceptional service, we strive to build lasting relationships with our clients.
">Salary
">The successful candidate can expect a competitive salary of up to $1200 USD per month, commensurate with experience and qualifications.
">Job Description
">We are looking for a skilled Technical Customer Service Specialist to handle a wide range of customer interactions, from inquiries to issue resolution, while maintaining detailed records to ensure customer satisfaction.
">Key Responsibilities
">- ">
- Respond promptly to customer inquiries via phone, email, and chat, ensuring a professional and friendly tone.">
- Troubleshoot product and service issues, escalating complex cases when necessary.">
- Document customer interactions accurately and follow up to ensure issue resolution.">
- Collaborate with internal teams, including field technicians, to address and resolve customer concerns.">
- Assist with administrative tasks, data entry, and CRM updates as required.">
- Participate in ongoing training sessions to keep up-to-date with product knowledge and best practices.">
- Provide valuable feedback on common customer issues to help improve processes and product offerings.">
Required Skills and Qualifications
">To succeed in this role, you will need:
">- ">
- A minimum of 2 years of experience in customer service or support, preferably in a BPO setting.">
- Proficiency with CRM systems (e.g., HubSpot, Zendesk) and communication tools (e.g., Slack, VOIP).">
- Strong verbal and written communication skills, empathy, patience, and effective time management.">
- Flexibility to work in a fast-paced environment with a flexible schedule, including evenings and weekends as needed.">
Benefits
">We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.
">Others
">Please submit your resume and an introductory video in English to ensure prompt processing.
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