Technical Customer Service Specialist

15 hours ago


Davao City, Davao, Philippines Sagan Full time

Company Overview

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Sagan is a pioneering remote team seeking an experienced customer support professional to join our ranks. With a focus on delivering exceptional service, we strive to build lasting relationships with our clients.

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Salary

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The successful candidate can expect a competitive salary of up to $1200 USD per month, commensurate with experience and qualifications.

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Job Description

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We are looking for a skilled Technical Customer Service Specialist to handle a wide range of customer interactions, from inquiries to issue resolution, while maintaining detailed records to ensure customer satisfaction.

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Key Responsibilities

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  • Respond promptly to customer inquiries via phone, email, and chat, ensuring a professional and friendly tone.">
  • Troubleshoot product and service issues, escalating complex cases when necessary.">
  • Document customer interactions accurately and follow up to ensure issue resolution.">
  • Collaborate with internal teams, including field technicians, to address and resolve customer concerns.">
  • Assist with administrative tasks, data entry, and CRM updates as required.">
  • Participate in ongoing training sessions to keep up-to-date with product knowledge and best practices.">
  • Provide valuable feedback on common customer issues to help improve processes and product offerings.">
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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • A minimum of 2 years of experience in customer service or support, preferably in a BPO setting.">
  • Proficiency with CRM systems (e.g., HubSpot, Zendesk) and communication tools (e.g., Slack, VOIP).">
  • Strong verbal and written communication skills, empathy, patience, and effective time management.">
  • Flexibility to work in a fast-paced environment with a flexible schedule, including evenings and weekends as needed.">
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Benefits

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We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.

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Others

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Please submit your resume and an introductory video in English to ensure prompt processing.



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