Customer Service Liaison Specialist

1 month ago


Davao de Oro, Davao, Philippines Gratitude Philippines Full time
Gratitude Philippines is seeking a highly motivated Customer Service Liaison Specialist.

The ideal candidate will possess excellent communication and problem-solving skills to effectively address customer inquiries and concerns. This role requires the ability to work in a fast-paced environment, provide top-notch service, and contribute to the growth and success of our team.

Responsibilities include:
• Responding to customer inquiries via phone, email, or chat
• Resolving customer complaints and issues in a timely and professional manner
• Collaborating with internal teams to resolve complex customer issues
• Providing product information and recommendations to customers
• Maintaining accurate records of customer interactions and issue resolutions

Requirements for this position include:
• High school diploma or equivalent required
• 1+ year of customer service experience in a call center or similar environment
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving and analytical skills

Benefits of working at Gratitude Philippines include:
• Competitive salary: PHP 35,000 - 50,000 per month depending on experience
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from all qualified candidates.

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