Customer Support Specialist

18 hours ago


Cebu City, Central Visayas, Philippines Neksjob Full time
About Us

Neksjob is a leading organization committed to delivering exceptional customer experiences. Our team is passionate about providing top-notch support to our clients.


Job Summary

We are seeking an enthusiastic and skilled Customer Support Specialist to join our team in Cebu. As a key member of our customer support team, you will play a vital role in ensuring that our customers receive the best possible service.


Responsibilities
  • Handling Customer Inquiries: Respond to incoming calls from customers, addressing their questions and concerns with professionalism and empathy.
  • Troubleshooting and Problem-Solving: Identify and resolve customer issues promptly, providing effective solutions to meet their needs.
  • Product Information and Services: Provide accurate and timely information about our products and services, ensuring customers have a comprehensive understanding of our offerings.
  • Complaint Handling: Listen attentively to customer complaints and respond appropriately, working towards resolving issues to the customer's satisfaction.

Qualifications

To be successful in this role, you must possess excellent communication skills, both verbal and written. A high school diploma or equivalent is required, along with a willingness to work onsite.


Why Choose Neksjob?
  • Competitive Salary: Enjoy a competitive salary that reflects your value to our team.
  • Exciting Performance Bonuses & Account Specific Allowances: Participate in performance-based bonuses and account-specific allowances, recognizing your contributions to our success.
  • Career Advancement Opportunities: Pursue career growth within our organization, taking advantage of training opportunities and professional development programs.
  • Promote Within the Company: Develop your skills and expertise, potentially advancing to leadership roles or specialized positions within Neksjob.
  • Comprehensive Healthcare Benefits: Enjoy comprehensive healthcare benefits, including medical, dental, and vision coverage, as well as employee wellness programs.

Join Our Team

Neksjob offers a dynamic work environment where teamwork, innovation, and dedication drive our success. If you are passionate about delivering exceptional customer experiences and want to grow your career in a supportive team, we encourage you to apply for this exciting opportunity.



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