Enhance Customer Experience

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerService Full time $60,000 - $80,000
Customer Support Representative

We are seeking a skilled and empathetic individual to join our team as a Customer Support Representative.

Your primary responsibility will be to interact with customers to address inquiries and resolve complaints regarding products and services.

You will collaborate with internal and external teams to handle customer needs, providing timely and professional service.

In this role, you will have the opportunity to work with diverse customers, understanding their needs and delivering solutions that meet their expectations.

This is an excellent chance to develop your skills in problem-solving, communication, and customer relations.

  • Demonstrate a strong commitment to customer satisfaction by responding promptly and professionally to all inquiries.
  • Resolve customer complaints efficiently and effectively, ensuring issues are properly documented and tracked.
  • Cultivate relationships with customers through proactive communication, building trust and loyalty.
  • Continuously improve processes and procedures to enhance the overall customer experience.

The ideal candidate will possess excellent reading comprehension, verbal and written communication skills, and the ability to remain calm under pressure. If you are passionate about delivering exceptional customer service and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity.

Requirements
  • Bachelor's degree in any field
  • At least 3 years of customer service experience
  • Previous experience supporting SaaS products
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
  • Excellent reading comprehension and verbal/written communication skills
  • Strong phone contact handling skills
  • Aptitude to quickly learn and navigate new technology
Benefits
  • Private Health Insurance
  • Paid Time Off
  • Work From Home Option
  • Training & Development Opportunities

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