Sales Enablement Expert
4 days ago
At Zendesk, Incorporated (Philippines), we're committed to empowering our employees to deliver exceptional customer experiences. As a Sales Enablement Expert, you'll be part of a dynamic team that's passionate about driving business growth through operational excellence. In this role, you'll assist with sales tickets in Zendesk and provide frontline support to our Account Executives (AEs).
This is an excellent opportunity for individuals with foundational sales knowledge looking to grow in a fast-paced environment. The ideal candidate is proactive, detail-oriented, and comfortable managing inbound requests while ensuring seamless communication between teams.
You will play a key role in ensuring timely and accurate responses to sales inquiries, routing requests appropriately, and closing out tickets efficiently. This role requires strong organizational skills, effective communication, and a customer-first mindset.
About the Role:
- Assist with sales tickets in Zendesk and provide frontline support to our Account Executives (AEs).
- Handle L1 sales inquiries, such as sending pricing links and basic product information.
- Rout complex or escalated requests to the appropriate Account Executive (AE).
- Track and follow up with AEs to ensure timely responses and ticket resolution.
Requirements:
- 1+ years of experience in a sales support, customer service, or related role.
- B asic understanding of sales processes and customer interactions.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
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