Senior Customer Service Manager

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱33,500 - ₱38,500

Job Title: Client Care/Service Team Lead

Job Overview:
  • Our organization seeks a skilled and experienced professional to manage customer escalations, provide exceptional service, and resolve issues efficiently.
  • The ideal candidate will possess excellent communication and problem-solving skills, with the ability to handle high-pressure situations and work effectively in a team environment.
Key Responsibilities:
  • Handle customer complaints and concerns via various channels, ensuring timely and effective resolutions.
  • Collaborate with internal teams to assess and resolve complex customer cases.
  • Maintain accurate records of customer interactions, escalation cases, and resolution outcomes.
  • Prepare and deliver regular reports on customer feedback, complaints, and performance metrics.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work effectively in a fast-paced team environment.
  • Experience in managing customer relationships and resolving complaints.
Benefits:

Our organization offers a competitive salary and benefits package, including opportunities for career growth and professional development.

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