Senior Customer Service Ambassador

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerAdvocate Full time $45,000 - $60,000

Job Overview

The Senior Customer Experience Representative plays a key role in delivering exceptional service by working closely with the team.

  • Manage customer emails and chats in a highly personalized and professional manner.
  • Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
  • Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.
  • Champion customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.

Key Responsibilities:

  1. Deliver personalized support through various communication channels.
  2. Escalate complex customer issues to ensure timely resolutions.
  3. Collaborate with internal stakeholders to improve processes and services.
  4. Promote customer satisfaction by identifying areas for improvement.

Requirements:

  • Proven experience in customer-facing roles.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical skills to identify and resolve complex issues.

Benefits:

  • Opportunity to grow professionally and develop new skills.
  • Collaborative and dynamic work environment.
  • Competitive salary and benefits package.
  • Chance to make a positive impact on customers' lives.

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