Developer Support Expert
5 days ago
Empower Builders with Exceptional Tools
We are Alchemy Insights, LLC, a pioneering force in the web3 ecosystem. Our purpose is to equip developers with the best possible tools to build outstanding on-chain applications.
The Role of a Lifetime
As our Customer Experience Advocate, you'll be the voice of our customers, ensuring their needs are met and exceeded. You'll be responsible for providing top-notch support through Discord, addressing technical inquiries, and working closely with our engineering team to resolve complex issues.
Your Key Responsibilities
- Serve as the primary point of contact for our community members in Discord and other online forums.
- Analyze user feedback and concerns, and collaborate with our product teams to drive improvements.
- Maintain a deep understanding of our platform and its capabilities, staying up-to-date with the latest developments and trends.
What We're Looking For
- A passionate advocate for customer satisfaction and excellence.
- Expert-level knowledge of web3 technologies and ecosystems.
- Exceptional communication and problem-solving skills.
- Experience working in fast-paced environments with multiple stakeholders.
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