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Client Support Expert

2 weeks ago


Manila, National Capital Region, Philippines Satellite Office Full time

Satellite Office is a dynamic company that values innovation and customer satisfaction, and we're seeking a talented Client Support Expert to join our team

We're looking for an individual with a strong interest in customer service and a passion for delivering exceptional results. As a Client Support Expert, you will be responsible for providing top-notch support to our clients, ensuring their needs are met and exceeded.

Your primary focus will be on resolving customer inquiries efficiently and effectively, ensuring that all client issues are addressed promptly and professionally.

You will work closely with our Client Operations team to ensure seamless communication and collaboration throughout the customer journey.

Key Skills & Attributes:
  • Tech-savvy: Confident with technology and trading platforms.
  • Strong communication: Excellent written skills for clear and concise responses.
  • Decisive and resourceful: Ability to make quick decisions and find solutions independently.
  • Work ethic: A dependable workhorse mindset, ready to handle high volumes of inquiries.
  • Attention to detail: Thorough in resolving customer issues and monitoring systems.

Responsibilities:

As a Client Support Expert, your key responsibilities will include:

  • Providing top-notch support to clients, ensuring their needs are met and exceeded.
  • Responding to customer inquiries in a professional and courteous manner.
  • Resolving complex customer issues through effective problem-solving and collaboration with internal teams.
  • Maintaining accurate records of customer interactions and resolutions.
  • Collaborating with the Client Operations team to ensure seamless communication and collaboration throughout the customer journey.