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Childcare Support Expert

2 weeks ago

Manila, National Capital Region, Philippines PENBROTHERS Full time

We are looking for a dedicated Childcare Support Expert to join our team at Penbrothers. As a Childcare Support Expert, you will play a crucial role in ensuring the smooth operation of our childcare services.

Your primary responsibility will be to work closely with the Accounting team to assist childminders, parents, and stakeholders with payment-related inquiries, agreements, and onboarding. You will provide exceptional customer service, ensure invoices are processed, and support home nurseries in managing their finances effectively.

Key Responsibilities:
  • Support childminders directly with their childcare agreements and address any payment queries they may have.
  • Assist families throughout their onboarding experience and ongoing support for active placements by ensuring all care is invoiced and paid for.
  • Work with newly registered childminders to support the launch and operation of their home nurseries.

About You

  • Minimum of 1-2 years of experience in customer service, payments, or financial services.
  • Bachelor's degree in Business, Finance, Accounting, or any related field.
  • Strong customer mindset and ability to build strong relationships.
  • Strong aptitude for numbers and comfortable with financial details.