
Technical Support Specialist
22 hours ago
MCI seeks a skilled Technical Support Representative to provide first-level support for technical issues in our contact center.
You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms. Your strong communication and problem-solving skills will enable you to resolve complex technical issues and ensure customer satisfaction.
Main Responsibilities:- Respond to technical support calls, emails, or chats from customers.
- Troubleshoot hardware, software, and connectivity issues.
- Guide customers through step-by-step solutions and product configurations.
- Escalate unresolved issues to higher-level support or engineering teams.
- Document all interactions and solutions in the ticketing system.
- High school diploma or equivalent required; degree in IT or related field preferred.
- 1-2 years of technical support or IT helpdesk experience in a contact center.
- Strong knowledge of operating systems, browsers, and common software.
- Excellent communication and customer service skills.
- Fluent in English and Spanish.
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