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9 hours ago
We are seeking a highly skilled IT Systems Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to clients with Microsoft Admin Portals, VOIP systems, and Windows-based environments.
Key Responsibilities:- Manage and maintain Microsoft 365 Admin Portals (users, licenses, security policies)
- Configure, monitor, and troubleshoot VOIP phone systems and call routing
- Support and maintain Windows systems including user accounts, remote access, and patching
- Provide Tier 1-2 support and incident resolution
- Document processes and technical procedures
- At least 3 years of experience in IT systems administration or support
- Strong hands-on experience with Microsoft Admin Portals and Windows environments
- Working knowledge of VOIP systems (setup, call flow, SIP configuration, etc.)
- Ability to work independently with minimal supervision
- Strong communication and documentation skills
- Remote work setup
- Part-time schedule: 9 AM – 1 PM EST
- Opportunity to work with a dynamic team
This is an exciting opportunity for experienced IT professionals to join our team and contribute their expertise. If you are passionate about delivering exceptional customer service and have a strong background in IT systems support, we encourage you to apply.
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Technical Support Specialist
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