
Technical Support Specialist
4 hours ago
The Technical Support Specialist role offers the opportunity to make an impact in the utility industry by delivering exceptional client service and technical support for Smart Grid solutions.
This is a remote position that requires strong analytical and troubleshooting skills, as well as experience with SQL, Linux, and networking technologies.
Key Responsibilities- Resolve customer support tickets in a timely manner and provide updates.
- Troubleshoot technical issues related to SQL, Linux, and networking.
- Collaborate with utility clients to deliver optimal outcomes.
- Provide after-hours/holiday support when necessary.
- 4+ years of experience in SQL, production environments, and client support.
- Familiarity with Linux OS and network administration.
- Knowledge of relational databases (Oracle/PostgreSQL).
- Strong communication and problem-solving skills.
- Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.
- Utility industry or Smart Grid exposure.
- ITIL/ITSM background.
- Fully remote work arrangement.
- Health & life insurance, lifestyle rewards program, gratuity, and more.
- Mid-Senior level.
- Full-time employment.
- Information Technology job function.
- Software Development industry.
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