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Business Partnership Manager

2 weeks ago

Manila, National Capital Region, Philippines PETNET, INC. Full time
About the Opportunity

The Key Client Relations Director is a crucial role at PETNET, INC. where you will be responsible for managing key client relationships, driving revenue growth, and ensuring the successful execution of partnership programs.

This role involves building and nurturing strong relationships with key partners, identifying opportunities for strategic account development, and ensuring that all business objectives related to partnerships are met.

Main Responsibilities
  1. Client Relationship Management
  • Develop and maintain strong relationships with key clients to drive revenue growth and retention.
  • Act as the primary point of contact for clients, addressing any concerns, providing support, and maintaining an open line of communication.
  • Provide continuous support, training, and resources to clients to ensure the successful execution of partnership programs.
  • Conduct regular check-ins, strategic business reviews, and performance evaluations with clients.
  1. Revenue Growth and Retention
  • Identify and capitalize on growth opportunities by developing tailored strategies that align with the client's business goals.
  • Develop and execute retention strategies to maximize client lifetime value and ensure consistent revenue streams and meet revenue targets.
  • Collaborate with internal marketing teams to develop client-specific campaigns and initiatives.
  • Work closely with external marketing partners to ensure consistency in messaging and brand alignment across all communication channels.
  • Provide feedback and insights to marketing teams on the effectiveness of campaigns and potential opportunities for improvement.
  1. Strategic Account Development & Planning
  • Create and implement tailored account strategies for clients to drive growth and foster long-term success.
  • Analyze client data, market & industry trends, and competitor actions to provide insights and recommendations for strategic partnership expansion.
  • Collaborate with cross-functional teams (including but not limited to Business Development, Marketing, and Product teams) to align partnership initiatives with overall business objectives.
  • Develop tailored solutions that align with client objectives and company offerings.
  1. Performance Monitoring and Reporting
  • Track and analyze client performance using data-driven insights to optimize the partnership.
  • Prepare detailed reports and presentations on account performance and strategy to drive informed decision-making.
  • Ensure timely delivery of solutions and adherence to service-level agreements (SLAs).
  1. Problem-Solving and Negotiation
  • Address and resolve client issues promptly and effectively while managing and mitigating risks in client relationships to ensure long-term success and stability.
  • Negotiate contracts, renewals, and pricing with key clients.
  1. Innovation
  • Recommend project and process improvement ideas and recommendations together with team members;
  • Participate in the execution of approved Annual Department Plans or Strategies; and
  1. Operational Support
  • Oversee administrative tasks for client operations, including but not limited to contract documentation, performance tracking, and compliance reporting.
  • Maintain accurate records of client agreements and transactions, ensuring all paperwork and legal documents are up to date.