
Xerox Printer Specialist
2 days ago
We are seeking an experienced remote technical support specialist with expertise in Xerox multifunction printers and copiers.
Key Responsibilities- Inbound call handling involves responding to client support calls, gathering essential information.
- Remote troubleshooting requires diagnosing and resolving common issues such as paper jams, print streaks, and driver problems.
- Driver and network configuration installation and troubleshooting address printer drivers and network configuration issues.
- Crm documentation includes logging service activities including timestamps machine details and issue descriptions.
- Escalation resolves unresolved issues with clear documentation tracking open issues for timely resolution.
- Xerox experience 2-5 years of direct technical support experience working with Xerox printers and copiers is required.
- Technical expertise strong knowledge of multifunction printers copiers and common hardware software issues is necessary.
- Remote access skills proficiency with remote tools to access and configure customer systems securely is required.
- Communication excellent spoken and written English for clear empathetic and professional support is essential.
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Remote Xerox Specialist
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