Multifunction Printer Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time ₱300,000 - ₱600,000

Our organization is seeking a detail-oriented technical professional to handle client inquiries for multifunction printers and copiers. The ideal candidate will provide top-notch remote support, working independently to resolve issues or escalating appropriately when necessary.

Key Responsibilities
  • Act as the first point of contact for inbound technical support calls
  • Gather essential information: customer name, company, device model/serial number, and issue description
  • Diagnose and resolve common hardware and software issues (e.g., paper jams, print streaks, driver problems)
  • Install and troubleshoot printer drivers
  • Address network configuration issues such as IP conflicts or device connectivity
  • Log service activities in our CRM system
  • Escalate unresolved issues with clear documentation
Requirements
  • Strong knowledge of multifunction printers and copiers: 2–5 years of direct technical support experience
  • Proficiency with remote tools like TeamViewer, AnyDesk
  • Excellent spoken and written English communication skills

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