Multifunction Printer Technician

3 days ago

Marikina City, National Capital Region, Philippines beBeeTechnical Full time $42,000 - $66,000
Remote Technical Support Specialist Job

We're looking for a skilled and detail-oriented professional with strong expertise in Xerox multifunction printers and copiers. You'll be the first point of contact for clients, delivering top-notch remote troubleshooting and customer care.

  • Handle inbound calls, gathering essential information from customers.
  • Diagnose and resolve common issues, such as paper jams and print streaks.
  • Guide users through troubleshooting steps or remotely access systems to resolve problems.
  • Install and troubleshoot printer drivers, addressing network configuration issues like IP conflicts.
  • Log service activities in the CRM system, including timestamps, machine details, issue descriptions, and resolution status.
  • Escalate unresolved issues to senior technicians with clear documentation.
  • Track open issues to ensure timely and effective resolution.
  • Provide calm, professional, and supportive customer communication throughout the troubleshooting process.

Required Qualifications:

  • Xerox Experience: 2–5 years of direct technical support experience working with Xerox printers and copiers.
  • Technical Expertise: Strong knowledge of multifunction printers, copiers, and common hardware/software issues. Familiarity with brands like HP, Ricoh, or Canon is a plus.
  • Remote Access Skills: Proficiency with remote tools like TeamViewer or AnyDesk to access and configure customer systems securely.
  • Communication: Excellent spoken and written English to deliver clear, empathetic, and professional support.
  • Organized, proactive, and capable of resolving issues independently or escalating appropriately.

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