Service Experience Specialist

3 weeks ago


Marikina City, National Capital Region, Philippines MOS-Autosolutions Inc. (Ford Marikina) Full time

At MOS-Autosolutions Inc. (Ford Marikina), we are seeking a highly skilled Service Experience Specialist to deliver exceptional customer service in our Service department.

About the Role

We are looking for an individual who can proactively deliver the Ford Guest Experience process at an exceptional level to all customers visiting our dealership's Service department.

The ideal candidate will assist the Aftersales Manager in directing Service activities and contribute to maintaining high standards of customer satisfaction.

We require an experienced professional with strong personal skills, including confidence, friendliness, and excellent communication abilities in English and local language.

Responsibilities
  • Deliver exceptional customer service in the Service department.
  • Assist the Aftersales Manager in directing Service activities.
  • Maintain high standards of customer satisfaction.
  • Foster teamwork and collaboration within the department.

We offer competitive salary packages that include a base salary of PHP 45,000 per month, depending on experience and qualifications.

Requirements
  • Bachelor's degree preferred but not required.
  • 5 years of experience in an OEM car workshop or reputable multi-brand car workshop.
  • Strong personal skills, including confidence, friendliness, and excellent communication abilities.
  • Excellent problem-solving and analytical skills.
About Us

MOS-Autosolutions Inc. (Ford Marikina) is a leading automotive solutions provider dedicated to delivering exceptional customer experiences.



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