Workforce Management Specialist

6 days ago


Cebu City, Central Visayas, Philippines Recruiter PH Full time
About the Role

As a WFM Executive, you will play a critical role in ensuring the smooth operation of our workforce management functions. You will be responsible for analyzing data, developing forecasts, and creating reports to inform business decisions.

Your Key Responsibilities Will Include:

• Developing and maintaining headcount and capacity planners for assigned processes.
• Creating forecasts for volume, productivity, and shrinkage.
• Preparing monthly reports for individual accounts.
• Validating production and non-production hiring and/or internal movements.
• Analyzing scheduling outputs and recommending changes as needed.
• Collaborating with internal and external stakeholders on capacity planning and hiring matters.

What We're Looking For

To succeed in this role, you should have:

• A bachelor's degree in any field, with a focus on mathematics or science.
• At least 2-5 years of experience in WFM in a BPO setting.
• Strong knowledge of computer applications, including MS Office and Excel.
• Excellent communication and presentation skills.
• Good interpersonal and people management skills, with a problem-solving approach.
• Expert knowledge of service procedures and analytical skills in MIS and reporting.
• Competency in WFM tools, such as IEX and eWFM.

Why Join Us?

This role offers a competitive salary range of 25K-32K and an opportunity to work with a dynamic team. Our team is passionate about delivering exceptional results and takes pride in its work. If you share our passion and values, we encourage you to apply.

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