Front Office Team Lead

1 day ago


Makati City, National Capital Region, Philippines Shangri-La Group Full time
About Our Location

Shangri-La The Fort, Manila is strategically located within Fort Bonifacio, a thriving business district in Metro Manila. Our hotel offers stunning views of the city skyline and easy access to major transportation hubs.

Job Overview

This is an excellent opportunity to join our dynamic front office team and contribute to our mission of delivering exceptional service and creating memorable experiences for our guests.

  • Oversee the front office operations to ensure efficient and effective service delivery
  • Lead a team of service associates to achieve high levels of customer satisfaction
  • Develop and implement strategies to improve operational efficiency and productivity
Key Responsibilities
  • Responsible for front office staff supervision and development
  • Maintain high standards of customer service and quality
  • Ensure compliance with company policies and procedures


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