
Customer Service Specialist
3 days ago
We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our customers through various communication channels.
Key Responsibilities:
- Provide prompt and accurate assistance to customers via phone, email, live chat, and SMS.
- Analyze customer inquiries and resolve issues in a professional and courteous manner.
- Upsell and cross-sell products to increase revenue and enhance the shopping experience.
- Maintain accurate records of customer interactions and provide feedback to improve processes.
Requirements:
- 1+ year of experience in customer service or sales.
- Strong communication and problem-solving skills.
- Familiarity with e-commerce platforms and CRM tools.
- Sales-oriented mindset with a talent for suggesting relevant products.
Benefits:
- Commissions and annual salary increases.
- Paid time off and health insurance coverage.
- Performance-based incentives and recognition programs.
- Remote work setup with stable internet connection required.
Why Work With Us?
- Opportunities for growth and professional development within a supportive team.
- A dynamic and fast-paced work environment that values innovation and excellence.
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