BPO Customer Service

4 weeks ago

Ayala Alabang, National Capital Region, Philippines IGT Solutions Full time
Overview

IGT Solutions is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, IGT employs over 25,000 specialists across 30 delivery centers worldwide, with certifications in IT and BPO processes.

Role Description

Deliver high standard of customer service for customers. This would entail receiving calls from hotel customers and handling queries and service disservice customers. The process involves excellent communication skills in French and English along with ability to work on shifting schedules.

Educational Qualifications
  • Preferably a graduate of any bachelor's degree/2yr. Vocational Graduate or at least finished 2 years in college, preferably with Travel related courses like Travel Management, Tourism, HRM, etc.
  • At least High school degree or equivalent is required (Customer Care LOB).
Relevant Experience
  • With at least 6 months BPO experience in Hotel/ Tourism, Reservation / Sales - preferred
  • Above average spoken & written English communications skill
  • Computer proficient and can navigate the computer with minimum-to-zero supervision
Functional Competencies
  • Ability to learn and apply procedures
  • Communication / Customer Service
  • Stress Tolerance
  • Work Commitment / Motivation
  • Problem Solving Ability
  • Analytical and Methodical Abilities
  • Willing to work on site, on shifting schedules
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service
  • Travel Arrangements
Industries
  • Travel Arrangements

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