Coaching Team Lead

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeLeadership Full time $20,800

Job Title:

Client Performance Leader

The Client Performance Leader is responsible for guiding a team of top-tier professionals who handle client relationships. This role plays a crucial part in coaching team members through their tasks, conducting regular check-ins and coaching sessions, and monitoring performance against established standards.

The Client Performance Leader strategizes appropriate actions to improve assessed areas of opportunity and serves as the primary point of contact for all quality and performance-related concerns, reporting directly to a Senior Operations Manager in the Key Accounts Department.

Key Responsibilities:

  • Team Development & Coaching
    • Build strong relationships with team members through weekly 1:1s and coaching sessions
    • Provide guidance and support to professionals as they work on their tasks
    • Take actions to decrease attendance issues and professional idle time
  • Client & Professional Management
    • Facilitate and oversee client-professional onboarding
    • Recognize and facilitate additional client needs
    • Communicate with clients regarding professional performance and quality concerns
    • Offer professional replacement when needed
  • Performance Management
    • Monitor daily professional performance and statistics in coordination with other departments
    • Review output to ensure it meets client standards
    • Maintain, document, and track KPIs and metrics
    • Strategize to hit goals and improve areas of opportunity
  • Cross-Functional Collaboration
    • Coordinate with other departments for professional or client-related concerns
    • Send feedback to relevant parties
    • Attend weekly meetings and report to direct manager regarding team status
    • Assist in troubleshooting technical issues, payment problems, and software concerns

Measure of Success:

  • Professional Performance Metrics – Achievement of target KPIs for the team
  • Professional Retention – Minimized turnover and improved engagement of team members
  • Client Satisfaction – Positive feedback and continued partnerships with key accounts

Requirements:

  • Minimum 6 months of supervisory experience, preferably in a remote work environment
  • At least 1 year of experience in account management, client services, or operations
  • Proficiency in learning new software platforms and implementing effective performance management strategies
  • Ability to manage multiple projects, establish priorities, and thrive in a fast-paced environment

Working Conditions:

  • Fully remote position with flexibility to work from your preferred location
  • Working hours: Full Time, 40 hours/week
  • Schedule: Monday-Friday, Flexible Hours

Compensation: Competitive hourly rate based on experience

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