IT Support Professional with Excellent Customer Service Skills
6 hours ago
At Ayuda Business Management Solution Inc, we are seeking a highly skilled IT Support Professional to join our team. This is an exciting opportunity to provide first-line service desk support to external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions.
Key Responsibilities:
Provide technical support to customers via phone, email, chat, or other communication channels
Assist customers with troubleshooting hardware and software issues
Escalate complex technical issues to senior technicians as needed
Maintain accurate records of customer interactions in our ticketing system
Requirements:
Technical:
- Knowledge and experience in using ticket logging systems
- Good understanding and troubleshooting skills of PC hardware and software
- Incident management and request management background
- IT support service management experience in a multinational corporate environment
- Excellent communication skills (both written and oral)
- Fluent English language skills
- Excellent customer service skills
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