Outreach and Engagement Specialist

2 days ago


Bacolod City, Western Visayas, Philippines FGC+ Full time

Job Description

The Logistics Outreach Support Specialist will be responsible for expanding client partnerships with companies and carriers, managing incoming inquiries, conducting research, qualifying leads, and facilitating initial outreach efforts.

Main Responsibilities:

  1. Email Management
  • Receive and review incoming partnership inquiries, efficiently process and forward relevant details to appropriate teams.
Outreach and Communication
  • Initiate contact with potential partners via phone and email, qualify and assess suitability, communicate company value proposition and requirements.
Contract Negotiation
  • Engage in negotiations for mutually beneficial contracts, collaborate with internal teams to ensure contractual alignment.
Data Management
  • Maintain Excel sheets to track outreach efforts and lead status (dashboard), provide regular transparent progress reports.
Lead Qualification
  • Conduct initial assessments of potential leads, escalate qualified leads to onshore counterparts.
Productivity Targets
  • Collaborate on setting and refining productivity goals, align with OM and Operations Leads for continuous improvement.

Requirements:

  • 6 months to 1 year of basic experience in outreach or logistics.
  • Familiarity with Microsoft Excel.
  • Ability to work with moderate supervision.
  • Willingness to learn and contribute to team goals.
  • Proficient in English, spoken and written.
  • Excellent communication and problem-solving skills.

Benefits:

  • Competitive base pay with incentives and allowances.
  • Payment of all statutory government benefits.
  • 25 days of annual paid leave.
  • 13th-month pay.
  • Onsite medical support.
  • Skills and training development programs.
  • Employee Engagement Events.
  • Employee Referral Program.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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