Customer Engagement Lead

5 days ago


Iloilo City, Western Visayas, Philippines Be One of Us - Cooee Inc Full time
About Us:
Be One of Us - Cooee Inc is a company that believes in the power of human connection. We are committed to flourishing human potential and dreaming of a world where each one of us walks along the path to who we are and the best that we can be.

Job Summary:
We are looking for a Customer Engagement Lead to join our team. As a key member of our sales team, you will be responsible for contacting potential clients, scheduling appointments, and ensuring smooth communication between prospects and our sales or service teams.

Key Responsibilities:
* Reach out to prospective clients via phone or email to schedule appointments for our sales team.
* Qualify leads based on defined criteria and ensure they are directed to the appropriate team member.
* Handle inbound calls and client inquiries, providing timely responses, while also managing outbound outreach for appointment setting.
* Maintain accurate records of interactions, scheduled appointments, and follow-ups in our system.
* Work closely with our sales team to facilitate seamless handoffs and maintain clear communication.
* Oversee and update appointment calendars, ensuring optimal scheduling for clients and team members.
* Provide reminders and handle any inquiries to clients related to scheduling and rescheduling appointments.
* Ensure that all appointments are attended and run smoothly.

Requirements:
* Open to fresh graduates with an interest in sales or customer service or lead generations roles, as well as candidates with up to 2 years of relevant experience.
* Strong communication skills, both verbal and written, with the ability to engage professionally with potential clients.
* Positive attitude, eager to learn, and open to feedback.
* Self-motivated and comfortable working independently or as part of a team.
* Ability to handle routine tasks and manage time effectively.
* Detail-oriented with a willingness to learn new processes and systems.
* Friendly, approachable, and confident when interacting with others.
* Amenable to work during weekends and holidays.

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