Logistics Outreach Support Specialist

4 days ago

Bacolod City, Western Visayas, Philippines FGC+ Full time

FGC+ Bacolod, Western Visayas, Philippines

6 days ago Be among the first 25 applicants

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and help each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee- you are part of a team where you can truly thrive and make a difference.

About the job:

The Logistics Outreach Support Specialist will be crucial in expanding the client's business network of partnerships with companies and carriers. This position involves managing incoming emails from potential partners, conducting research, qualifying leads, and facilitating initial outreach efforts. The primary responsibilities will include negotiating contracts, assessing leads, and maintaining organized records through Excel sheets. This is a support role, working closely with onshore counterparts to ensure the smooth progression of high-level tasks.

What You'll Do

Email Management:

  • Receive and review incoming partnership inquiries.
  • Efficiently process and forward relevant details to appropriate teams.

Outreach and Communication:

  • Initiate contact with potential partners via phone and email.
  • Qualify and assess the suitability of partners for the business.
  • Communicate the company's value proposition and requirements.

Contract Negotiation:

  • Engage in negotiations for mutually beneficial contracts.
  • Collaborate with internal teams to ensure contractual alignment.

Data Management:

  • Maintain Excel sheets to track outreach efforts and lead status (dashboard).
  • Provide regular transparent progress reports.

Lead Qualification:

  • Conduct initial assessments of potential leads.
  • Escalate qualified leads to onshore counterparts.

Productivity Targets:

  • Collaborate on setting and refining productivity goals.
  • Align with OM and Operations Leads for continuous improvement.

What You'll Bring

  • 6 months to 1 year of basic experience in outreach or logistics.
  • Familiarity with Microsoft Excel.
  • Ability to work with moderate supervision.
  • Willingness to learn and contribute to team goals.
  • Proficient in English, spoken and written.
  • Excellent communication and problem-solving skills.

What We Offer:

At FGC+, we believe that every person yearns to fulfill their potential. "Igniting Possibility" is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.

We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market-competitive total compensation/rewards package including:

  • Competitive base pay with incentives and allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave
  • 13th-month pay
  • Onsite medical support
  • Skills and training development programs
  • Employee Engagement Events
  • Employee Referral Program

EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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