Chief Customer Experience Advocate

6 hours ago

Tarlac City, Central Luzon, Philippines beBeeService Full time ₱300,000 - ₱520,000
Customer Service

Are you passionate about delivering exceptional customer experiences and driving business growth? We're looking for a highly skilled Customer Service Representative to join our team.

The ideal candidate will possess excellent communication skills, be able to analyze and resolve complex technical issues efficiently, and tailor their communication style to different audiences. They will also have the ability to work independently in a fast-paced environment and self-manage tasks effectively.

This is an exciting opportunity for a career-minded individual who is eager to take on new challenges and make a meaningful contribution to our organization.

Key Responsibilities
  • Provide top-notch customer support via phone, email, and chat.
  • Analyze and resolve complex technical issues promptly.
  • Tailor communication style to meet the needs of diverse customers.
  • Work independently in a dynamic environment and manage tasks efficiently.
  • Identify patterns and remain organized with attention to detail.
  • Collaborate with colleagues to share expertise and welcome feedback.
Requirements
  • Excellent spoken and written English (C1 level or higher).
  • Minimum 1 year of professional customer service experience or equivalent role.
  • Experience supporting customers via multiple channels.
  • Strong passion for customer service and ownership of the customer experience.
  • Ability to adapt communication style to suit different audiences.
  • Self-motivation and ability to work independently in a fast-paced environment.
  • Organized with strong attention to detail and pattern recognition abilities.
  • Driven by results and committed to delivering high-quality solutions.
Preferred Skills
  • Proficiency in Office 360.
  • Experience with helpdesk software, including Zendesk and Freshdesk.
  • High typing speed with accuracy while interacting with customers.
  • Interest in e-commerce and experience working with e-commerce clients.
What We Offer

At our organization, we prioritize employee safety and well-being, providing a safe and supportive work environment.

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