Customer Experience Lead

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱60,000 - ₱80,000
Job Summary

We are seeking a Customer Experience Lead to join our team. In this role, you will play a mission-critical part in retaining and growing our customer base.

About the Job

This is not a standard customer success manager position. You will be an advisor, strategist, and problem-solver who turns users into advocates and relationships into long-term partnerships.

You will work closely with our AU-based Real Estate Dashboard product, managing 200-300 accounts with regular touchpoints, product demos, and a strong focus on retention and satisfaction.

Key Responsibilities
  • Develop deep knowledge of our platform and use cases.
  • Guide clients in adopting features that improve their workflow and ROI.
  • Nurture customer health from onboarding through renewal.
  • Negotiate renewal terms and proactively manage churn risks.
  • Surface upsell and cross-sell opportunities through consultative conversations.
Requirements
  • Prior experience in account management or customer success, especially in a role focused on retention and product adoption.
  • Comfortable working AU hours (7 PM - 4 AM ET) to support Australian clients.
  • Exceptional verbal communication skills - confident, personable, and professional on frequent client calls.
  • Experience with client demos and presenting product value.
  • Ability to manage a high-volume client portfolio (200-300 accounts) with structured, rotational engagement.
  • Familiarity with Salesforce and internal communication tools like Microsoft Teams.
  • Strong organizational skills - methodical and calm under pressure, even when managing multiple priorities.
Why Work with Us?

We are a culture-first, values-driven team that lives our beliefs:

  • Customer First - Always.
  • Passionate - We bring energy and heart to everything we do.
  • Sense of Urgency - Speed matters when solving real problems.
  • Accountable & Reliable - We own our outcomes.
  • Relentless Execution - We get it done.

We offer a dynamic work environment where your voice is heard, your work is valued, and your growth is accelerated.

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