Operational Healthcare Specialist

15 hours ago

Cabuyao, Calabarzon, Philippines beBeeCare Full time $60,000 - $80,000
Care Operations Role Overview

This is a full-time remote position with a dynamic schedule, Monday to Friday, 9AM–5PM US Eastern Time.

As a key member of our care coordination team, you'll be responsible for ensuring patient records and medical documentation are managed efficiently and empathetically. You'll serve as a liaison between families, healthcare providers, and hospitals, facilitating timely communication and document retrieval to support seamless care delivery. This role requires attention to detail, strong organizational skills, and a commitment to confidentiality, compliance, and compassionate service.

Key Responsibilities:
  • Manage patient documents and ensure timely distribution of medical records.
  • Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
  • Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.
  • Support families in scheduling visits and coordinating care delivery processes.
  • Build meaningful relationships with parents as part of the support team.
  • Collaborate with internal teams and departments to ensure a seamless experience.
Required Skills and Qualifications:
  • Bachelor's degree in nursing, healthcare administration, medical records management, or related field (desired).
  • Minimum 2+ year experience in administrative or operations roles (e.g., Care Delivery Administrator, Operations Specialist, Care Coordinator).
  • Strong organizational skills and attention to detail.
  • Ability to multitask and solve problems creatively.
  • Commitment to going above and beyond for families.
  • Comfortable with dynamic responsibilities and cross-functional support.
  • Proficient in CRM platforms such as Salesforce, with hands-on experience navigating Google Drive and other cloud-based tools for document management and communication.
Benefits:
  • Families First: We prioritize the needs of the families we serve, building strong relationships and delivering exceptional care.
  • Urgency with Precision: We match the urgency of families with our own, delivering speed and excellence without compromise.
  • Relentlessly Resourceful: We adapt quickly and make the most of limited time and resources, solving challenges with creativity.
  • Purpose with Positivity: We take our mission seriously while maintaining a positive and respectful work environment.
  • Driven to Redefine What's Possible: We challenge outdated systems and find smarter ways to deliver care.
  • Competitive compensation packages that reflect the value of your work.
  • Generous paid time off to recharge and relax.
  • Team bonding activities to connect and collaborate.
  • A company-issued laptop to support you in your role.
  • Growth opportunities to build your leadership skills and expertise.

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