Ecommerce Customer Service Representative

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerSupport Full time $30,000 - $40,000
About This Role

We are a profit optimization platform for e-commerce brands. We provide A/B testing and personalization tools to price dynamically and run experiments, supporting merchants with data-driven decision making.

Our team is high-performing, low-ego, and collaborative. We work with 500+ brands and have processed over $4B of data.

The Position: Customer Support Specialist

You'll help our clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.

Duties and Responsibilities
  • Deliver exceptional customer service by responding promptly to inquiries.
  • Troubleshoot technical problems, identify root causes, and offer solutions or escalate when needed.
  • Become knowledgeable about our product so you can answer questions quickly and accurately.
  • Manage multiple customer conversations simultaneously.
  • Ensure all tickets are resolved in a timely manner.
  • Collaborate with internal teams on complex issues.
  • Identify trends in support issues and share insights with product, tech, and ops.
  • Contribute to knowledge-sharing (documentation, training, etc.).
Required Skills and Qualifications
  • Proven experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • A passion for helping others and thinking on your feet.
  • Comfortable adapting to new situations and priorities.
  • Ability to multitask, stay organized, and manage time effectively.
  • E-commerce, SaaS, or analytics experience is a plus.
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is beneficial.
What We Offer
  • Competitive compensation package.
  • Flexible time off policy.

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